Frequently Asked Questions

1. Internet and Broadband Services

1.1. What internet speeds do you offer?

We offer various internet packages ranging from basic broadband for light browsing to high-speed connections for streaming and heavy usage. Our packages include speeds suitable for different needs and budgets, all priced competitively at ৳840/Month for our standard offerings.

1.2. Is there a data limit on your internet packages?

Most of our packages come with unlimited data usage. However, fair usage policies may apply during peak hours to ensure optimal service for all customers. Please check your specific package details for any limitations.

1.3. Can I watch YouTube without buffering?

Absolutely! All our packages are designed to provide bufferless YouTube streaming. Our high-speed connections ensure smooth video playback without interruptions.

2. Technical Support and Billing

2.1. How can I pay my bills?

We accept multiple payment methods including:

• Online Payment through our website's Pay Bill section
• Mobile Banking and digital wallet services
• Bank Transfer and cash payments at authorized centers
• Credit/Debit Cards including Visa, Mastercard, and PayPal

2.2. What should I do if my internet is not working?

First, try restarting your modem and router. If the problem persists, check all cable connections. If you're still experiencing issues, contact our 24/7 technical support team for immediate assistance.

2.3. Do you offer 24/7 customer support?

Yes, our customer support team is available 24/7 to assist you with any technical issues, billing inquiries, or service-related questions. You can reach us through phone, email, or our online contact form.

4. Service Areas and Availability

4.1. Which areas do you serve?

Molla Communication provides services across multiple areas. Please contact us with your specific location to check service availability in your area. We are continuously expanding our network coverage.

4.2. Can I upgrade or downgrade my package?

Yes, you can upgrade or downgrade your service package at any time. Changes typically take effect within 24-48 hours. Contact our customer service team to discuss your options and any applicable fees.

4.3. Is there a contract period?

We offer both contract and no-contract options. Contract packages may offer better rates, while no-contract options provide more flexibility. Please discuss with our sales team to find the best option for your needs.

We regularly update our FAQ section based on customer feedback and new service offerings. Please check back periodically for the latest information about our services and policies.

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